FAQ

  • What is laser engraving?

    Laser engraving is the process of using a laser beam to permanently mark or etch a surface with a design, text, or image. It provides high precision and long-lasting results.

  • What materials can be laser engraved?

    We engrave stainless steel, aluminium, brass, titanium, coated and anodised metals, and natural stone such as slate and coated surfaces. If you're unsure, just ask!

  • Can I supply my own item to be engraved?

    Yes, in most cases. However, we’ll need to inspect the item first to ensure it’s suitable and safe for engraving.

  • Can I customise the design or supply my own artwork?

    Absolutely. We accept custom artwork, logos, and personal messages. Just make sure your file is high quality (preferably in vector format: .ai, .svg, .eps, png or high-res .pdf).

  • Is there a minimum order quantity?

    Not at all! We can do one-off pieces or bulk orders for events, businesses, or gifts.

  • Do you offer bulk or corporate discounts?

    Yes! We love working with businesses and can provide discounts for bulk orders, staff gifts, awards, and promotional items.

  • Do you ship Australia-wide?

    Yes! We ship all across Australia, and offer local pickup if you’re nearby.

  • Can I change or cancel my order?

    Changes are usually only possible before production, so customers are asked to contact us quickly with their order number.